Once the checkout process is completed and payment is cleared, we will endevour to pack and dispatch your order as soon as possible, which can take up to 3 business days.

After the checkout process is completed and your order has been dispatched, you will receive a notification via email or SMS from either Australia Post or Team Global Express (TGE) with a unique tracking number for your order. Depending on the delivery service, this could take up to 2-3 business days.

Hobby Vault Co offers FREE Delivery as a Standard Delivery option, but should you require Express delivery, you are welcome to Contact Us and our customer service team will assist with a quote.

Please note that depending on the products or delivery address, express shipping may not be possible. Our Customer service team will advise accordingly.

Please Contact Us as soon as possible and our customer service team will try to coordinate this for you. Note that this will not be possible if one of the orders have already been packed or dispatched.

Please ensure you provide the order numbers for all orders you would like to have delivered together.

Important Note: This might also affect your original delivery time, depending on how far each order has been processed. This will also cause delays during peak seasonal times, so make sure you call us as soon as possible.

Unfortunately, once your order is placed you will not be able to make any changes online. Please Contact Us as soon as possible and our customer service team will try and assist where possible.

Generally a signature is required upon delivery, but should you allow the authority for any package to be delivered and left in a safe place or without a signature, this is an agreement made between the receiver (you) and the delivery service prior to the delivery of your parcel and Hobby Vault Co cannot be held liable for non-receipt, stolen or damaged goods (e.g. Authority to leave parcel unattended outside or at your front door).

Our national courier networks cannot provide door-to-door services to some remote Australian areas. Including any area that may require light aircraft, barge or boat to access. In these cases, if delivery is possible, surcharges may apply to the standard rates. Alternatively, couriers may provide delivery to local depots or Australia Post offices for customer collection of goods.

This is an easy way for local customers to buy online and collect items from our Adelaide based warehouse, and it is FREE!

This delivery option is available for all orders including preorders.

Hobby Vault Co is an online store only, and only has one central warehouse from where we ship all our orders, which is located in Melrose Park, Adelaide, SA.

During checkout, select "Click & Collect" as your preferred delivery option. Note this option will only be available if the address you entered during checkout is based within South Australia.

Should you wish to arrange for "Click and Collect" and you are not based in South Australia, please Contact Us and our customer service team will assist.

Once you have completed checkout and payment of your order, we will reserve your products and our team will email you to confirm collection dates during business hours.

What to bring when collecting your order:

- Proof of Purchase: This will be your emailed receipt from when your order was placed

- Order Number: This will be on your receipt as well

- Valid photo ID: Physical or digital drivers licence, passport or proof of age card.

Please visit our Delivery Information page for more information.

Yes. During the checkout process, please advise us who will be collecting your order and contact details if we need to contact them directly. Once your order is ready for collection, we will inform you or your nominated person with collection details.

What to bring when collecting on behalf of someone else:

- Proof of Purchase: The email receipt which includes the order number and items purchased

- Valid photo ID: Physical or digital drivers licence, passport or proof of age card

Please Contact Us as soon as possible and our customer service team will assist. Also visit our Returns Policy page for more detailed information.

Whether you have changed your mind or maybe the product is not what you expected, Hobby Vault Co is happy to assist, offering a 14-day return policy for any unopened, undamaged product in its original condition and packaging.

Please note, for change of mind returns, the customer will be responsible for paying the return shipping costs.

Please refer to our Returns Policy on how to arrange for a return.